For orders over £78, shipping within the UK (including Northern Ireland) is free.
For orders under £78, shipping within the UK (including Northern Ireland) is £5.90.
Orders are sent via Royal Mail 48 tracked.
INTERNATIONAL ORDERS (Europe)
For orders over £80, shipping within Europe is £20.
For orders under £80, shipping within Europe is £15.
Orders are sent via DHL tracked.
Please note, we are not able to ship orders to Belarus, or the Ukraine. For international deliveries outside of Europe, please order from confitex.com For deliveries to New Zealand, Australia or USA please click the flag icon in our website footer to order from your local website.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. As our products are shipped from the UK, customers in the EU may be charged duties and taxes where they were not prior to Brexit. Contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
For all orders
Our deliveries arrive in discreet plain paper packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
If you have any queries about Confitex products or your order, please contact us at email@example.com
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered. You have the right to cancel the order up to the point of dispatch. Please notify us within six hours of order time to ensure cancellation, including details of your order together with the reference code. We will get back to you within 48 hours to confirm the cancellation, and any payments made by you will be refunded within 14 days.
When your order is dispatched, an email will advise you of your tracking number, so you can monitor its delivery.
Under the UK Consumer Contracts Regulations 2014, Confitex is classified as an underwear product and as such, for hygiene reasons Confitex cannot offer returns or refunds if the protective hygiene sticker has been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
Please DO NOT send the product directly back to our logistic delivery company without prior contact with firstname.lastname@example.org
For further information read our Frequently Asked Questions or Terms and Conditions.