Everything you need to know
about ordering our products
WE'RE HERE
TO HELP YOU
WHAT’S MY SIZE?
MEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on the same international standards as Calvin Klein underwear and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around your waist, keeping tape parallel with the floor, then consult our chart.
| S | M | L | XL | 2XL | 3XL | |
|
WAIST |
28 - 30 in |
32 - 34 in |
36 - 38 in |
40 - 42 in |
44 - 46 in |
48 - 51 in |
| S | M | L | XL | 2XL | 3XL | |
|
WAIST |
71 - 76 cm |
81 - 86 cm |
91 - 97 cm |
102 - 107 cm |
112 - 117 cm |
122 - 130 cm |
| WAIST | |
|
S |
71—76 cm |
|
M |
81—86 cm |
|
L |
91—97 cm |
|
XL |
102—107 cm |
|
2XL |
112–117 cm |
|
3XL |
122–130 cm |
| WAIST | |
|
S |
28–30 in |
|
M |
32–34 in |
|
L |
36–38 in |
|
XL |
40–42 in |
|
2XL |
44–46 in |
|
3XL |
48–51 in |
WHAT’S MY SIZE?
WOMEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. Although our briefs are made from a forgiving stretch fabric to offer sizing flexibility, we strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on international standards and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.
| 2XS | XS | S | M | L | XL | 2XL | 3XL | |
|
HIPS |
68 - 76 cm |
78 - 86 cm |
88 - 96 cm |
98 - 104 cm |
106 - 112 cm |
114 - 120 cm |
122 - 130 cm |
132 - 140 cm |
| 2XS | XS | S | M | L | XL | 2XL | 3XL | |
|
HIPS |
27.5 - 30.5 in |
31 - 34 in |
34.5 - 37.5 in |
38 - 41 in |
41.5 - 44 in |
45 - 47.5 in |
48 - 51 in |
51.5 - 54.5 in |
| HIPS | |
|
2XS |
68—76 cm |
|
XS |
78—86 cm |
|
S |
88—96 cm |
|
M |
98—104 cm |
|
L |
106—112 cm |
|
XL |
114—120 cm |
|
2XL |
122–130 cm |
|
3XL |
132–140 cm |
| HIPS | |
|
2XS |
27.5–30.5 in |
|
XS |
31–34 in |
|
S |
34.5–37.5 in |
|
M |
38–41 in |
|
L |
41.5–44 in |
|
XL |
45–47.5 in |
|
2XL |
48–51 in |
|
3XL |
51.5–54.5 in |
Which absorbency is right for me?
ABSORBENCY GUIDE
Our Everyday Absorbency underwear offer light protection against minor drips and dribbles throughout the day, for example when you sneeze, cough or lift something heavy. For women they are perfect on light period days.
Our Extra Absorbency underwear offer superior protection when you need a little more reassurance – recommended for moderate
bladder leakage
or, for women, on
heavy period
days.
If you have little or no
bladder control
, we’re sorry our underwear will not meet your needs.
To provide transparency and guidance in a largely unregulated industry characterised by unsubstantiated absorbency claims, we commissioned leading international standards company UL Laboratories to subject our products and competitor products to stringent testing. See below for comparative absorbency charts or read our blog for the full results.
HOW DO WE MEASURE UP?
Wondering how our underwear compare to disposable products? We commissioned independent standards testing laboratory UL* to test them against leading single-use paper products. Here's where they fit on a scale of absorbency.
* The following is a graphic depiction of comparative results based on UL Laboratories testing of Confitex and selected leading brands of single-use absorbent liners and pads undertaken January-April 2020.
CONFITEX FOR MEN INDEPENDENT ABSORBENCY TESTING
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
Depend for men shields
Confitex for Men Trunks: Everyday
Tena Men Protective Shields
Tena Men Absorbent Protector Guards: Level 1
Confitex for Men Trunks: Extra
Tena Men Absorbent Protector Guards: Level 2
JUST ’N CASE INDEPENDENT ABSORBENCY TESTING
Bladder Leakage Comparative Absorbency
Poise liners - Light
Always Discreet Liners - Normal
Tena Liners - Standard
Always Discreet Liner for Bladder Leaks
Lights by Tena - Liners
Poise liners - Regular
Tena liners - Extra long
Up & Up Liners
Poise liners - Extra long
Always Discreet Pads for Bladder Leaks
Poise Daily Liners - Long length
Just ’n Case briefs: Everyday
Lights by Tena - Long liners
Just ’n Case briefs: Extra
Poise pads - regular pads
MENSTRUATION COMPARATIVE ABSORBENCY
Just ’n Case briefs: Everyday
equals to 5+ tampons
Just ’n Case briefs: extra
equals to 10+ tampons
How do I look after my Confitex?
CARE INSTRUCTIONS
Our leakproof absorbent products can be hand or machine washed just like your ordinary laundry – and because they contain our patented leakproof textile instead of the layer of PU plastic used by most other brands, if you don't have the time or inclination to hang them on the washing line you can safely pop them in the tumble dryer instead without impacting their leakproof performance (the plastic layer in other brands tends to shrink and warp in the dryer, leading to leaks). They can also be dried in an airing closet or on an indoor drying rack or heated towel rail. They’ll take about the same amount of time to dry as a pair of thick sports socks. Turn underwear inside out before washing and drying.
Wash and dry before use to activate fibres for full absorbency. Rinse after use then wash on delicate cycle below 40°C/105°F, or hand wash separately if you prefer. Do not bleach, do not use fabric conditioner, do not dry clean. Dry away from direct sunlight or tumble dry on low heat. For further instructions see our FAQs.
When will they arrive?
DELIVERY + RETURNS
Holiday season deliveries 2021
Our courier companies have advised us that high delivery volumes may lead to delays this holiday season.
Please order by 16 December 2021 for deliveries within the United Kingdom prior to 25 December.
The deadline for pre-Christmas delivery of international orders has now passed but any orders received will be delivered as soon as possible.
Please note, while we will dispatch your order in a timely fashion, we cannot control the capacity of courier companies to deliver at this busy time. Once your order is dispatched we will email you tracking details so you can monitor the progress of your package. Please email us at info@confitex.com with any concerns.
DOMESTIC ORDERS
For orders over £78, shipping within the UK (including Northern Ireland) is free.
For orders under £78, shipping within the UK (including Northern Ireland) is £5.90.
This includes delivery to Northern Ireland.
Orders are sent via Royal Mail 48 tracked.
INTERNATIONAL ORDERS (Europe)
For orders over £80, shipping within Europe is £20.
For orders under £80, shipping within Europe is £15.
Orders are sent via DHL tracked.
Please note, we are not able to ship orders to Belarus, or the Ukraine. For international deliveries outside of Europe, please order from confitex.com For deliveries to New Zealand, Australia or USA please click the flag icon in our website footer to order from your local website.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. Contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
FOR ALL ORDERS
Our deliveries arrive in discreet plain paper packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
If you have any queries about Confitex products or your order, please contact us at info@confitex.com
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered. You have the right to cancel the order up to the point of dispatch. Please notify us within six hours of order time to ensure cancellation, including details of your order together with the reference code. We will get back to you within 48 hours to confirm the cancellation, and any payments made by you will be refunded within 14 days.
When your order is dispatched, an email will advise you of your tracking number, so you can monitor its delivery.
Under the UK Consumer Contracts Regulations 2014, Confitex is classified as an underwear product and as such, for hygiene reasons Confitex cannot offer returns or refunds if the protective hygiene sticker has been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
Please DO NOT send the product directly back to our logistic delivery company without prior contact with info@confitex.com
For further information read our Frequently Asked Questions or Terms and Conditions.
