Everything you need to know
about ordering our products
WE'RE HERE
TO HELP YOU
WHAT’S MY SIZE?
MEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on the same international standards as Calvin Klein underwear and can be used as a general guide, but actual measurements are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around your waist, keeping tape parallel with the floor, then consult our chart.
| XS | S | M | L | XL | 2XL | |
|
WAIST |
N/A |
28–30 in |
32–34 in |
36–38 in |
40–42 in |
44–46 in |
| XS | S | M | L | XL | 2XL | |
|
WAIST |
N/A |
71—76 cm |
81—86 cm |
91—97 cm |
102—107 cm |
112—117 cm |
| WAIST | |
|
XS |
N/A |
|
S |
71—76 cm |
|
M |
81—86 cm |
|
L |
91—97 cm |
|
XL |
102—107 cm |
|
2XL |
112–117 cm |
| WAIST | |
|
XS |
N/A |
|
S |
28–30 in |
|
M |
32–34 in |
|
L |
36–38 in |
|
XL |
40–42 in |
|
2XL |
44–46 in |
WHAT’S MY SIZE?
WOMEN’S SIZE GUIDE
To work effectively, it’s important that your underwear fits snugly. Although our briefs are made from a forgiving stretch fabric to offer sizing flexibility, we strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are based on international standards and can be used as a general guide, but actual measurements
are more likely to result in the perfect fit. Many of our new customers like to buy one pair to trial in the privacy of their home, then once they know they’ve got the right size and absorbency they come back to buy multiple pairs.
Measure around the widest part of your hips and buttocks, keeping tape parallel with the floor, then consult our chart.
| XS | S | M | L | XL | 2XL | |
|
HIPS |
31–34 in |
34.5–37.5 in |
38–41 in |
41.5–44 in |
45–47.5 in |
48–51 in |
| XS | S | M | L | XL | 2XL | |
|
HIPS |
78—86 cm |
88–96 cm |
98—104 cm |
106—112 cm |
114—120 cm |
122—130 cm |
| HIPS | |
|
XS |
78—86 cm |
|
S |
88—96 cm |
|
M |
98—104 cm |
|
L |
106—112 cm |
|
XL |
114—120 cm |
|
2XL |
122–130 cm |
| HIPS | |
|
XS |
31–34 in |
|
S |
34.5–37.5 in |
|
M |
38–41 in |
|
L |
41.5–44 in |
|
XL |
45–47.5 in |
|
2XL |
48–51 in |
Which absorbency is right for me?
ABSORBENCY GUIDE
Our Everyday Absorbency underwear offer light protection against minor drips and dribbles throughout the day, for example when you sneeze, cough or lift something heavy. For women they are perfect on light period days.
Our Extra Absorbency underwear offer superior protection when you need a little more reassurance – recommended for moderate
bladder leakage
or, for women, on
heavy period
days.
If you have little or no
bladder control
, we’re sorry our underwear will not meet your needs.
To provide transparency and guidance in a largely unregulated industry characterised by unsubstantiated absorbency claims, we commissioned leading international standards company UL Laboratories to subject our products and competitor products to stringent testing. See below for comparative absorbency charts or read our blog for the full results.
HOW DO WE MEASURE UP?
Wondering how our underwear compare to disposable products? We commissioned independent standards testing laboratory UL* to test them against leading single-use paper products. Here's where they fit on a scale of absorbency.
* The following is a graphic depiction of comparative results based on UL Laboratories testing of Confitex and selected leading brands of single-use absorbent liners and pads undertaken January-April 2020.
CONFITEX FOR MEN INDEPENDENT ABSORBENCY TESTING
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
BLADDER LEAKAGE COMPARATIVE ABSORBENCY
Depend for men shields
Confitex for Men Trunks: Everyday
Tena Men Protective Shields
Tena Men Absorbent Protector Guards: Level 1
Confitex for Men Trunks: Extra
Tena Men Absorbent Protector Guards: Level 2
JUST ’N CASE INDEPENDENT ABSORBENCY TESTING
Bladder Leakage Comparative Absorbency
Poise liners - Light
Always Discreet Liners - Normal
Tena Liners - Standard
Always Discreet Liner for Bladder Leaks
Lights by Tena - Liners
Poise liners - Regular
Tena liners - Extra long
Up & Up Liners
Poise liners - Extra long
Always Discreet Pads for Bladder Leaks
Poise Daily Liners - Long length
Just ’n Case briefs: Everyday
Lights by Tena - Long liners
Just ’n Case briefs: Extra
Poise pads - regular pads
MENSTRUATION COMPARATIVE ABSORBENCY
Just ’n Case briefs: Everyday
equals to 5+ tampons
Just ’n Case briefs: extra
equals to 10+ tampons
How do I look after my Confitex?
CARE INSTRUCTIONS
Our absorbent underwear can be hand or machine washed just like your ordinary underwear – and because they contain our patented leakproof textile instead of the layer of PU plastic used by most other brands, you can safely pop them in the tumble dryer without impacting their leakproof performance. They can also be dried in an airing closet or on an indoor drying rack. They will take a little longer than ordinary underwear to dry – about the same as a pair of thick cotton sports socks.
Wash and dry before use to activate full absorbency. Rinse or soak after use then place in the free wash bag they were delivered in and wash on delicate cycle below 40°C/105°F. Do not bleach. Do not add fabric conditioner. Remove from wash bag and dry away from direct sunlight or tumble dry on low heat. Do not dry clean.
When will they arrive?
DELIVERY + RETURNS
DOMESTIC ORDERS
For orders over £78, shipping within the UK (including Northern Ireland) is free.
For orders under £78, shipping within the UK (including Northern Ireland) is £5.90.
This includes delivery to Northern Ireland.
Orders are sent via Royal Mail 48 tracked.
INTERNATIONAL ORDERS (Europe)
For orders over £80, shipping within Europe is £20.
For orders under £80, shipping within Europe is £15.
Orders are sent via DHL tracked.
Please note, we are not able to ship orders to Belarus, or the Ukraine. For international deliveries outside of Europe, please order from confitex.com For deliveries to New Zealand, Australia or USA please click the flag icon in our website footer to order from your local website.
Please note that your order may be subject to import duties and taxes, which are levied once a shipment reaches your country, and you will be responsible for paying all additional charges for customs clearance. As our products are shipped from the UK, customers in the EU may be charged duties and taxes where they were not prior to Brexit. Contact your local customs office for further information. Although your privacy is important to us, please be advised that international shipments may be opened and inspected by customs authorities.
FOR ALL ORDERS
Our deliveries arrive in discreet plain paper packaging or courier bags.
Please ensure that you supply us with your full and correct shipping address. Note that a physical street address is required and that PO Box or Private Bag numbers are not accepted.
If you have any queries about Confitex products or your order, please contact us at info@confitex.com
Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered. You have the right to cancel the order up to the point of dispatch. Please notify us within six hours of order time to ensure cancellation, including details of your order together with the reference code. We will get back to you within 48 hours to confirm the cancellation, and any payments made by you will be refunded within 14 days.
When your order is dispatched, an email will advise you of your tracking number, so you can monitor its delivery.
Under the UK Consumer Contracts Regulations 2014, Confitex is classified as an underwear product and as such, for hygiene reasons Confitex cannot offer returns or refunds if the protective hygiene sticker has been removed and/or reattached. Customers are strongly advised to check suitability and specifications of products before ordering.
In instances where Confitex agrees to exchange the product for another available style, size or absorbency, then with prior agreement the product needs to be returned to Confitex's warehouse (at the Customer’s cost) in its original pristine condition together with wash bag packaging and label within 30 days of delivery of your order.
In instances where, from time to time, products are offered on sale or at discounted prices, all products are final sale and may not be exchanged, returned or refunded for any reason.
Please DO NOT send the product directly back to our logistic delivery company without prior contact with info@confitex.com
For further information read our Frequently Asked Questions or Terms and Conditions.
