Privacy Policy

Confitex Limited ("Confitex") endeavors to protect your personal privacy. This Privacy Policy sets out how we will collect, use, disclose and protect your personal information.

If you have any questions about our privacy policies, please contact us at info@confitex.co.uk.

By providing your personal information to Confitex, you signify your acceptance of the Terms of Use and agree that Confitex may collect, use and disclose your personal information as described herein.

CHANGES TO THIS POLICY
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development.
HOW WE USE YOUR PERSONAL INFORMATION
For purposes of this Privacy Policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services.
We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, or signing up to receive emails about our latest products and services.
We use your personal information:
• to verify your identity
• to provide services and products to you, and including contacting you about your order or delivery (e.g. by email or phone)
• to market our services and products to you
• to improve the services and products that we provide to you
• to bill you and to collect money that you owe us, including authorising and processing credit card transactions
• to respond to communications from you, including a complaint
• to conduct research and statistical analysis (on an anonymised basis)
• to protect and/or enforce our legal rights and interests, including defending any claim for any other purpose authorised by you
DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:
• any business that supports our services and products, including any entity that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products.
• other third parties (for anonymised statistical information)
• a person who can require us to supply your personal information (e.g. a regulatory authority)
• any other person authorised by the Act or another law (e.g. a law enforcement agency)
• any other person authorised by you.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only. We do not store your credit card details once your payment has been processed.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
We want to communicate with you only if you want to hear from us. If you have established an account on the Site or signed up to receive electronic newsletters from Confitex, including new products and special offers, you will have the right at any time to withdraw your consent for us to contact you. If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. Should you decide to delete your account, you may do so by contacting us at info@confitex.co.uk.
PAYMENT
Payments can be processed through your choice of two secure payment gateways - Payment Express or Paypal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is not stored once the payment is complete.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
COOKIES
Our website uses third-party cookies in order to track data.
When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer providing such information as to whether you have visited the Site in the past, which pages of our Site you have visited and tailors your shopping experience, by remembering your settings and preferences, for example, your preferred currency.
The information collected from cookies allows us to provide better customer service to you, to improve features of our Site and make your next visit easier and the Site more useful to you.
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to, page views, source and time spent on website. The information is depersonalised (anonymous) and is displayed as numbers meaning it cannot be tracked back to individuals which helps protect your privacy. Using Google Analytics we can see what content is popular on our website and strive to give you more of the things you enjoy reading and viewing.
Google Adwords: Using Google Adwords code we are able to see which pages helped lead to contact form submissions and, where applicable, sales. This allows us to improve our search advertising.
Remarketing: The remarketing code allows third party vendors (including Google and Facebook) to show our advertisements on their sites based on a user’s prior visits to a website.
If you do not want your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@confitex.co.uk.