Confitex Terms and Conditions
Customer Care
Customer Information

Terms & Conditions

Ordering & Payments

Our size guide is located on the Product Guide page of our website so please ensure you have measured yourself correctly before purchasing from us and contact us if you have any questions or concerns about sizing please note products cannot be returned once they have been tried on or the seal on the box is broken.

Ordering with Confitex should be an easy and straightforward experience. However, if you encounter any problems please contact us via email using - our team will be on hand to help you with any queries you may have.

All orders are processed by our Sales Team who are fully compliant with both Data Protection and Computer Misuse Acts.

All of our orders are subject to a delivery charge this will be free if you buy 3 or more pairs at a time. No products will be dispatched until we have received your full payment, including any delivery charges to the order.

Offers and Promotions

All offers and promotions available on our website are subject to terms and conditions. Offers may be modified or discontinued at any time.

Secure Shopping

At Confitex we want you to have comfort and confidence in your purchases our secure payment system will process payments made with all major credit and debit cards as well as PayPal.

Personal information gathered by Confitex is used for the sole purpose of processing your order and will not be passed to any other party.

Online payments are processed using Secure Socket Layering technology (SSL). This means that any time you enter your personal information on the Confitex website, this information is safeguarded by encryption, preventing other internet users from accessing the information. Your card details are never stored by us, and we will never ask you for your account password.

Warranties and Guarantees

Your consumer rights are not affected by Confitex warranties these are only valid if you use the product as instructed. Modifications made to any products will invalidate the warranty.

VAT Relief

As long as you are purchasing our products for personal use, or are a charity providing products to a disabled person for their personal use, your order will be eligible for VAT relief.

Your order will also still qualify for VAT relief if the goods are purchased by a parent, spouse or guardian.

To apply VAT relief to your order, just make sure the VAT relief checkbox is selected at the checkout. If you place your order over the phone, our sales representative will ask you about VAT relief before the order is confirmed.

VAT will not be added to your order total as long as you meet the criteria for VAT relief. If you are not eligible, or if you do not select the VAT relief checkbox at checkout, your order will incur the VAT charge.

By completing the VAT Relief Declaration, we accept as prima facie evidence that a valid medical condition exists under The VAT Act. If HMRC disputes the validity of this medical condition at a later date, you may be liable to pay the appropriate VAT. In these circumstances Confitex reserves the right to demand that you pay the VAT amount.

The VAT amount shown in the checkout basket is intended as a guide. The final VAT amount will be confirmed on the printed invoice sent out with your order.

Privacy Policy

We are committed to protecting your privacy at Confitex. We only use information we collect about you in a lawful manner (as per the Data Protection Act 1998). We will only send marketing emails with your consent, and we will give you the option to unsubscribe from such emails at any point in the future.

When you place an order we collect the following information:

We store this information on our internal systems to verify you as a Confitex customer. Please inform us of any inaccuracies in the information we hold so that we can delete or correct it as appropriate.

Please note we may track website visitor behaviour in order to:

Unless otherwise stated, Confitex own the intellectual property rights for the website and material on the website.

You may view, download and print material and content from Confitex web pages only for your individual and non-commercial use. You must not: republish material; sell or rent material; reproduce, duplicate or copy material for commercial means; edit or modify material on Confitex web pages.

You are expected to maintain the confidentiality of your user name and password for your Confitex account.

The following paragraph sets out how we will treat the information we hold about you:

By entering into a contract with us (when you place an order), you are consenting to the use of your data for the purposes listed above.


A cookie is an alphanumeric string of information used by websites to recognise and identify you when you return to the site. They work to provide online shopping features such as recommended products and discounts, as well as the storing of items in your Basket.

You can disable cookies on your computer (or alternative web browsing device), but we recommend that you leave cookies on in order to take advantage of certain essential features on the Confitex website.

Please note that security policies vary according to the individual internet laws of different countries, and the above privacy statement may not be applicable in all countries of Confitex users and visitors.