Customer Care
Delivery & Returns Information


It's quick, easy and safe to buy online with Confitex. These are our delivery options.

Is your order urgent?

Our Express Delivery option is great for urgent orders.
(Express Delivery: £4.95)

Place your order before 3pm for guaranteed same day dispatch.

Orders made after 3pm will be dispatched the following working day on a 24 hour service.

Standard delivery

Our Standard Delivery option means your order will be processed as normal.
(Standard Delivery: £2.95 & FREE for all orders over £50)

Your order will be shipped within 2-3 working days and should arrive within 5 working days.


We try our hardest to make sure you love your Confitex products, but we understand that sometimes things might not be quite right.

Please read the following information carefully. We are happy to process returns and exchanges under certain circumstances, but due to hygiene reasons this may not be possible.

When am I eligible for a refund or exchange?

If your items are faulty or you have received the incorrect items, we will be happy to process a refund or exchange within 28 working days of your receipt of the order.

We will always process a refund or exchange on incorrect or faulty items if the items are:

Please note that refunds due to faulty items and incorrect items being received will also include the full delivery cost.

When am I not eligible for a refund or exchange?

Due to hygiene reasons, we cannot process a refund or exchange on your order if the items are:

All refunds will be processed within 14 days following receipt of goods.

Got a question about our returns policy? Please donít hesitate to get in touch.